Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
How long will it take to receive my order?
Most of our pieces are handcrafted to order. Standard shipping typically takes 5-7 business days, while custom or out-of-stock items may take up to 3-4 weeks for production and delivery.
What is your return and exchange policy?
We accept returns and exchanges on unworn, non-customized items within 14 days of delivery. Please note that personalized engravings and custom-sized rings are considered final sale.
Do you offer international shipping?
Yes, Me&Ro ships worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of the order.
How should I care for my Me&Ro jewelry?
To maintain the beauty of your jewelry, avoid contact with perfumes, lotions, and chlorine. Clean your silver and gold pieces gently with a soft polishing cloth and store them in a dry place.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer interest-free installment plans through Affirm for qualifying purchases.
Can I have my jewelry repaired or resized?
We stand behind the quality of our work. We offer repair services for a nominal fee depending on the nature of the damage. Resizing is available for most ring styles; please contact our customer service team for a quote.