Returns & Exchanges

Me&Ro accepts returns of unworn, non-customized jewelry within 14 days of the delivery date for a full refund or exchange. Items must be in their original packaging and accompanied by the original sales receipt to be eligible for processing.

1

Initiate Your Request

Contact our customer care team with your order number to receive a Return Authorization (RA) number.

2

Secure Packaging

Carefully pack your jewelry in its original Me&Ro pouch and box to prevent damage during transit.

3

Label and Ship

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Quality Inspection

Once received, our artisans will inspect the piece for quality before issuing your refund to the original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing